isport3 Privacy Policy

Personal Information We Collect

When you register or use the isport3 platform, we collect various categories of personal information to ensure the services we offer function properly, securely and in compliance with the international licensing requirements we follow.

The information we collect includes:

• Identity Information: Full name, identity card number (MyKad), date of birth and gender for age and identity verification purposes.
• Contact Information: Email address, mobile phone number and residential address.
• Account Information: Username, encrypted password, login history and account activity.
• Financial Information: E-wallet details, bank account number for withdrawal purposes, deposit and withdrawal history.
• Usage Information: Navigation data, games accessed, betting preferences and transaction history within the platform.
• Technical Information: IP address, web browser type, device used, operating system and general location data.

The information you provide must be accurate and current. isport3 reserves the right to verify the validity of that information at any time.

Purpose of Using Personal Information

isport3 uses the personal information collected solely for legitimate purposes related to providing our platform's services. We do not use your data for unrelated purposes without your explicit consent.

The main purposes for data use include:

• Creating, managing and securely verifying your user account.
• Processing deposits via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency, and processing withdrawals within the set timeframe.
• Verifying user identity to comply with international licensing requirements and prevent fraud.
• Providing 24/7 customer support in Malay and English.
• Sending important notifications regarding your account, bonuses, promotions and policy updates.
• Monitoring and analysing usage patterns to improve platform security and user experience.
• Complying with legal obligations and relevant licensing requirements.

If we wish to use your data for any new purpose not listed above, we will obtain your consent first.

Disclosure of Information to Third Parties

isport3 respects the trust you place in us. We do not sell, rent or disclose your personal information to external parties for commercial purposes without your consent.

However, there are limited situations where data disclosure may occur:

• Service Providers: We may share only the necessary data with technical service providers, payment processors and infrastructure providers that help us operate this platform. All such third parties are bound by strict confidentiality agreements.
• Legal Requirements: We may be required to disclose personal information to competent authorities when ordered by a valid court order or applicable legal provisions.
• Fraud Prevention: In situations where there is strong evidence of fraud, money laundering or platform abuse, relevant information may be shared with regulatory bodies or enforcement agencies.
• Explicit Consent: If you explicitly give consent for your information to be shared for a specific purpose, we will do so within the scope of your consent.

In all of the above situations, we only disclose information that is strictly necessary and ensure the receiving party uses it appropriately.

Data Security Measures

isport3 implements multiple layers of technical and administrative protection to keep your personal information secure at all times.

• All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.
• User passwords are stored in hashed form that cannot be reversed — no one on our team has access to your original password.
• Internal access to user data is role-based and audited on a regular basis.
• Our systems are continuously monitored to detect any unauthorised access attempts or suspicious activity.
• Data backups are performed automatically and stored in a separate environment.

Although we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and not sharing it with anyone.

Use of Cookies and Tracking Technology

The isport3 platform uses cookies and related tracking technology to improve user experience, ensure the platform functions correctly and analyse usage patterns on an aggregate basis.

Types of cookies we use:

• Session Cookies: Required to maintain your logged-in status while browsing the platform. These cookies are automatically deleted when you log out or close your browser.
• Preference Cookies: Store your settings and preferences such as display language and display format for your convenience.
• Analytics Cookies: Help us understand how users interact with the platform so we can make continuous improvements. This data is collected anonymously.
• Security Cookies: Used to detect and prevent fraudulent activity and protect the integrity of your account.

You can manage cookie settings through your web browser settings. Please note that blocking all cookies may affect certain functions of the isport3 platform.

User Rights Relating to Personal Data

isport3 recognises and respects your rights as the owner of your own personal data. You have the right to:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Rectification: Request correction of any inaccurate or incomplete information in our records.
• Right of Erasure: In certain situations, request deletion of your personal information from our systems, subject to our legal obligations.
• Right to Restrict Processing: Request that we limit how we process your data under certain circumstances.
• Right to Object: Object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: Receive your personal data in a machine-readable format for transfer to another service provider where applicable.

To exercise any of the above rights, please contact our support team by email at [email protected]. We will process your request accordingly and provide a response within a reasonable timeframe.

Data Retention Period

isport3 only retains your personal information for as long as necessary for the purpose for which it was collected, or for as long as required by applicable laws and licensing.

• Active account data is retained for the duration your account remains active plus the minimum retention period required by our licensing.
• Financial transaction records are retained for the period specified by our international licensing requirements for audit and verification purposes.
• Once an account is closed at your request, personal data that does not need to be retained for legal or audit purposes will be deleted within the set timeframe.
• Technical access logs and security data are retained for a limited period for security analysis purposes only.

When data is no longer needed, we will ensure it is deleted or anonymised in a secure manner so that it can no longer be associated with you.

Protection of Underage Users

isport3 is a betting platform that operates exclusively for individuals aged 21 and above. We take this responsibility very seriously and implement strict age verification procedures during the account registration process.

• We do not intentionally collect or process personal information from individuals under the age of 21.
• If we find that personal information of an individual under the age of 21 has been collected, the account will be suspended immediately and the relevant data will be deleted.
• Parents or guardians who believe their child has registered on this platform without authorisation may contact us through our 24/7 support for immediate action.

Links to Third-Party Sites

The isport3 platform may contain links or references to third-party websites or services in certain contexts. Please note that our Privacy Policy applies only to the isport3.onl platform and does not cover the privacy practices of any such third-party sites or services.

We recommend that you read and understand the privacy policy of any site you visit through external links. isport3 is not responsible for the content or privacy practices of third-party sites.

Changes to This Privacy Policy

isport3 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or evolving industry standards.

• The latest version of the Privacy Policy is always available on this page with a clear "Updated" date at the top.
• Material changes — meaning those that significantly affect your rights or how your data is processed — will be communicated to you via email or in-platform notification at least 14 days before they take effect.
• Continued use of the isport3 platform after the effective date of such changes is considered your acceptance of the updated Privacy Policy.
• If you do not agree with the changes made, you have the right to close your account and stop using this platform.

How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our privacy and support team.

We provide customer support 24 hours a day, 7 days a week in Malay and English through:

• Live Chat: Available directly on the isport3 platform — the fastest way to get an immediate response.
• Email: Send your privacy enquiries to [email protected] — we will respond in a timely manner.

When contacting us regarding privacy, please state your account username (if applicable) and describe your concern clearly so we can assist you more effectively.